Return Policy
Effective Date: 18/02/2026
Website: www.therugverse.com
At RugVerse, we are committed to delivering high-quality products. Please read our return policy carefully before making a purchase.
Returns
We accept returns only if the product is received in a damaged condition.
To be eligible for a return:
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The item must be damaged at the time of delivery.
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You must notify us within 48 hours of delivery.
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Clear photos and an unboxing video showing the damage must be provided as proof.
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The item must be unused and in its original packaging.
Returns will not be accepted for:
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Change of mind
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Incorrect selection by the customer
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Slight color variations due to screen differences
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Normal wear and tear
Return Process
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Email us at support@therugverse.com within 48 hours of receiving the product.
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Include your order number, description of the issue, and clear images/videos of the damage.
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Our team will review your request and respond within 2–3 business days.
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If approved, we will arrange a return pickup or provide further instructions.
Refunds
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Once the returned item is received and inspected, we will notify you regarding the approval of your refund.
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If approved, the refund will be processed to your original payment method within 5–7 business days.
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Shipping charges (if any) are non-refundable unless the product was damaged.
Contact Us
If you have any questions about our Return Policy, please contact us:
📧 Email: support@therugverse.com
📞 Phone: +91 9140806382
🌐 Website: www.therugverse.com