FAQ

We accept major payment methods in the USA, including Visa, Mastercard, American Express, Discover, and secure digital payments like Apple Pay and Google Pay (when available at checkout).

Yes. All payments are processed through secure, encrypted checkout systems. We do not store or have access to your full card details.

Sales tax may be applied depending on your shipping address and local state requirements. Any applicable tax will be shown at checkout before you place your order.

At this time, we typically accept one payment method per order through checkout.

If gift cards are available, you can enter the code at checkout.

Yes. After placing your order, you’ll receive an order confirmation email with your purchase details. If you don’t see it, please check your spam/junk folder.

If your order hasn’t shipped yet, we may be able to cancel or update it. Please contact us as soon as possible at support@therugverse.com.

We accept returns within 14 days of delivery, as long as the rug is unused, in original condition, and returned in its original packaging.

If your rug arrives damaged or you received the wrong item, please email support@therugverse.com within 48 hours of delivery and include clear photos of the rug and packaging. We’ll take care of it.

Yes some rugs are made to order so it is not possible to return that item.

Once we receive and inspect your return, refunds are typically processed within 3–7 business days back to your original payment method.